Ramya Living
Your Privacy Matters

Privacy Policy

At Ramya Living, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: December 2026

Quick Summary

What We Collect

Contact info, orders, and browsing data

How We Protect

SSL encryption and secure servers

Your Control

Access, update, or delete your data anytime

Information We Collect

Personal Information

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely through our payment partners)
  • Account credentials and preferences
  • Communication history and customer support interactions

Automatic Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and click patterns
  • Referring website and search terms used
  • Cookies and similar tracking technologies

Order Information

  • Purchase history and transaction details
  • Product reviews and ratings
  • Wishlist and saved items
  • Returns and exchange requests

How We Use Your Information

  • Process and fulfill your orders, including shipping and delivery
  • Send order confirmations, updates, and tracking information
  • Provide customer support and respond to your inquiries
  • Personalize your shopping experience and product recommendations
  • Send promotional emails and newsletters (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and enhance security measures
  • Comply with legal obligations and enforce our terms
  • Conduct analytics and market research

Data Security & Protection

  • We use industry-standard SSL/TLS encryption to protect data transmission
  • Payment information is processed through PCI-DSS compliant payment gateways
  • Regular security audits and vulnerability assessments
  • Access to personal data is restricted to authorized personnel only
  • Secure servers with firewalls and intrusion detection systems
  • Regular backups to prevent data loss
  • We never store complete credit card information on our servers

Sharing Your Information

We may share your information with:

  • Service Providers: Shipping companies, payment processors, and email service providers who help us operate our business
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Consent: With your explicit permission for specific purposes

We DO NOT:

  • Sell your personal information to third parties
  • Share your data with advertisers without consent
  • Use your information for purposes not disclosed in this policy

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart items
  • Analyze website traffic and user behavior
  • Personalize content and advertisements
  • Enable social media features

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for targeted advertising

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Your Rights & Choices

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Data Portability: Receive your data in a structured, machine-readable format
  • Restrict Processing: Limit how we use your personal information
  • Object: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@ramyaliving.com

Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy
  • Order and transaction data is kept for accounting and legal compliance (typically 7 years)
  • Marketing data is retained until you opt out or request deletion
  • Account data is deleted within 30 days of account closure request
  • Anonymized data may be retained for analytics purposes

Children's Privacy

  • Our website is not intended for children under 13 years of age
  • We do not knowingly collect personal information from children
  • If we discover we have collected data from a child, we will delete it immediately
  • Parents or guardians who believe their child has provided information should contact us

Third-Party Services

We use trusted third-party services to enhance your experience:

Payment Processing

PhonePe - PCI-DSS compliant payment gateways

Shipping & Logistics

Trusted courier partners for safe delivery

Analytics

Google Analytics for website performance insights

Email Services

Secure email delivery for order updates and communications

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.

You can also visit our Contact Page.