Terms & Conditions

By accessing and using the Ramya Living website (www.ramyaliving.com), mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Your Agreement

• These terms constitute a legally binding agreement between you and Ramya Living
• If you do not agree with any part of these terms, you must not use our website or services
• Your continued use of the website constitutes acceptance of any updates to these terms
• We reserve the right to modify these terms at any time with notice

Permitted Use

• Browse and purchase products for personal, non-commercial use
• Create and manage your user account
• Submit product reviews and feedback
• Contact customer support for assistance

Prohibited Activities

• Using the website for any unlawful purpose or fraudulent activity
• Attempting to gain unauthorized access to any part of the website
• Uploading viruses, malware, or any harmful code
• Scraping, data mining, or automated data collection without permission
• Impersonating another person or entity
• Interfering with other users' access to the website
• Using the website to distribute spam or unsolicited communications
• Reselling products for commercial purposes without authorization

Account Responsibilities

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

Account Termination

• We reserve the right to suspend or terminate accounts that violate these terms
• You may close your account at any time by contacting customer support
• Upon termination, your right to use the website immediately ceases

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we cannot guarantee absolute accuracy.

Important Notes

• Product colors may vary slightly due to monitor settings and lighting conditions
• Fabric textures and patterns may have minor variations from displayed images
• Dimensions and measurements are approximate and may vary slightly
• We reserve the right to correct any errors in product descriptions or pricing
• Product availability is subject to change without notice
• We do not warrant that product descriptions are error-free or complete

Pricing Policy

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without prior notice
• We reserve the right to correct pricing errors even after an order is placed
• Promotional prices are valid only during the specified offer period
• Additional charges such as shipping and taxes will be clearly displayed at checkout

Payment Terms

• Payment must be made in full at the time of placing an order
• We accept payments via credit cards, debit cards, UPI, net banking, and digital wallets
• All payments are processed through secure, PCI-DSS compliant payment gateways
• You authorize us to charge your payment method for all purchases
• In case of payment failure, your order will not be processed

Order Processing

• Order confirmation does not guarantee product availability
• We reserve the right to refuse or cancel any order for any reason
• Orders may be cancelled if payment is not received or verified
• We will notify you of any order cancellation or modifications
• Processing time is typically 1-2 business days, excluding holidays

Shipping & Delivery

• Delivery timelines are estimates and not guaranteed
• Shipping charges are calculated based on location and order value
• Risk of loss passes to you upon delivery to the shipping carrier
• You are responsible for providing accurate shipping information
• Delays may occur due to factors beyond our control

Our return and refund policy is detailed in our Returns & Refunds page. Key points include:

• Returns must be initiated within 7 days of delivery
• Items must be unused, unwashed, and in original packaging
• Customized or clearance items are non-returnable
• Refunds are processed within 3-5 business days after approval
• Return shipping costs are borne by the customer unless the item is defective

For complete details, please refer to our Returns & Refunds Policy.

Our Rights

• All content on this website, including text, images, logos, designs, and software, is owned by Ramya Living or our licensors
• Content is protected by Indian and international copyright, trademark, and other intellectual property laws
• The Ramya Living name and logo are registered trademarks
• You may not use our intellectual property without explicit written permission

User Content

• By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content
• You warrant that your content does not infringe on any third-party rights
• We reserve the right to remove any user content that violates our policies

To the fullest extent permitted by law:

• Ramya Living shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claim shall not exceed the amount paid by you for the product in question
• We are not responsible for delays or failures caused by circumstances beyond our control
• We do not warrant that the website will be uninterrupted, error-free, or virus-free
• Product warranties are limited to those explicitly stated on the product page

Some jurisdictions do not allow the exclusion of certain warranties or liabilities, so some of the above may not apply to you.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

• We collect personal information necessary to process orders and improve services
• Your data is protected using industry-standard security measures
• We do not sell your personal information to third parties
• You have the right to access, modify, or delete your personal data

For complete details, please review our Privacy Policy.

Governing Law

• These terms shall be governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra
• You agree to attempt to resolve disputes through good-faith negotiations before legal action

Arbitration

• Disputes may be resolved through binding arbitration in accordance with Indian Arbitration and Conciliation Act
• Each party bears their own costs unless otherwise determined by the arbitrator
• Arbitration proceedings shall be confidential

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions, laws, or regulations
• Labor disputes or strikes
• Failure of telecommunications or internet services
• Supplier or shipping carrier delays

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms and Conditions, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Ramya Living regarding your use of our website and services.